020 8923 0266


Standard Terms & Conditions
Responsibilities of Firm Training
Firm Training promises to deliver the Training solutions to professional standards which are in accord with an agreed course syllabus.

As part of this professional standard Firm Training will only use suitably qualified instructors to deliver the training solutions. All of the company’s Tutors are professionally inducted and certified with a minimum of the required teaching qualification. All Training will be delivered in harmony with agreed course schedules. Firm Training will use its own equipment where possible. The student will be expected to provide their own note books and writing tools. Firm Training will endeavour to Train all students to a high standard and that all reasonable efforts will be made to help students that find learning in a course environment challenging through carrying out alternative teaching formats where possible. However Firm Training will not be liable for students who fail to achieve the desired standards through a lack of application, attendance or learning difficulties.
Cancellations and refunds for short courses
Please be aware that we are unable to give any refunds for any cancellations made after 7 working days of booking the course, we have a 7 working day cooling off period where a 50% refund of the deposit paid will be given. A failure to sign this agreement will not affect the 7 working day cooling off period and the level of refund permitted. The 7 working days will start from the booking of the course and the payment of the initial deposit to start the enrolment process.
Course Cancellations procedure for corporate clients
Cancellations for any course that is part of this agreement must be made at least 48 hours in advance by telephone and confirmed by e-mail. In the event that a course cannot be run at the agreed day and time then Firm Training agree to notify the client 48 Hours in advance of such a cancellation and will provide an alternative course date.
Responsibilities of the Student
All students are expected to complete their training. The student agrees to inform Firm Training of any injuries or illnesses that may put the student or any other course attendee at risk to their health.
Further Education
Completing an Access to Higher Education course does not guarantee a student’s entry to University or place of further education.

The total period of learning support from Firm Training will be from the first lesson of the chosen enrolled course through to the last lesson. The course duration is scheduled for 12 months.

Examination Fees
Your examination/assessment fees are included in your course fees and no further payment is due.

The Qualification Process
Full qualification of the Access to Higher Education course is achieved by completing the following process; the student recognises that failure to complete any part of the process will result in not successfully achieving the diploma level 3 Attend a course with an approved centre (Firm Training are fully approved). Complete all required written assignments from your Course Tutor and complete homework and assessments to a satisfactory level. Have them signed off by your tutor and the Internal Verifier.

Payment & Refunds
All courses are to be paid for in the currency GBP - Great British Pounds and will be processed by Worldpay. Registration is counted from the day a deposit is paid and therefore the refund period also starts from that date.

The only time that Firm Training agrees to refund the course fee is if we decide not to run or cancel the course. There is a 7 working day cooling off period when purchasing the course where in there will be a refund less an administration charge of 50% of the deposit made. Students will receive a full refund on any Holding deposits or full balances that have been paid for in advance of any training course in the event that Firm Training does not receive initial accreditation for any new courses or locations that they may apply for. In the unlikely event that a class is delayed, you will have the option of receiving a full refund should you decide to cancel if you are unable to attend the new start date. You will need to email Firm Training to confirm your cancellation. On agreeing to the delay and continuing with your enrolment you remain bound by the terms and conditions. You are confirming when signing these terms and conditions that you are agreeing to pay the course fees including VAT (where applicable) for the cost of the course.

Student Identification
All students are required to produce a copy of their passport with photo ID or Drivers license with photo ID before their first lesson as well as their National Insurance number.
Student Induction Pack
Timekeeping is vital in order for you to pass your course. We recognise that sometimes people are away on holiday, late, sick or unable to study. Absences must be notified in advance, and sickness must be reported to the office that day. Please try and arrange holidays around course breaks To enable us to monitor your progress and provide you with support and guidance to enable us to pass your exam successfully, all homework set by the course tutor must be completed and handed to the tutor when requested.

Firm Training reserves the right NOT to enter you into the assessments if you: have not attended at least 80% of the course sessions and have consistently failed to hand in coursework Our tutors will take a weekly register of your attendance.

Communication between Firm Training and Students
Instructors and administration staff will make every effort to inform students as to any changes that may occur during the course, however as a centre Firm Training cannot be held responsible information that a student has not become aware of due to absence, incomplete forms being filled in, change of postal address, change of e-mail address, change of telephone numbers where the student has failed to inform the centre of such changes in their circumstances. It is the student’s responsibility to make Firm Training aware if any personal detail changes during the centre support period.
Change of Tutors
Firm Training reserves the right to change or replace tutors at short notice which may be due to unforeseen circumstances such as sickness and/or emergencies. Firm Training does not guarantee the same tutor for an entire term of any course. In cases of unforeseen teacher absence Firm Training will supply a substitute tutor/tutors for the period of the absence where enough notice was given which is 72 Hours. In cases where insufficient notice of an absence was given consultants of Firm Training will make every reasonable effort to inform students of a lesson cancelation via telephone calls and e-mails but cannot be held responsible for unreceived messages due to incorrect or eligible contact details which have been given to Firm Training or a failure of the student to access any messages left for them by Firm Training Staff members.
Refugees and Overseas students
Firm Training cannot be held responsible for the failure of students to gain permission to study in the UK by the UK border agency. All students are solely responsible for attaining the correct information and permission to study in the UK ensuring that they obtain the correct visa before paying any part of their course fee. Please be aware that students must allow a reasonable amount of time in which to complete the record of experience document therefore no refunds will be given to any student who cancels a course on these grounds.
“Plagiarism is the process of taking another person’s work, ideas or words and using them as if they were your own.” Any student found guilty of plagiarism will not be allowed to complete their course. The student will also be subject to an investigation and taken through our disciplinary procedures.
Student Responsibilities Include:
Leave voicemail messages in the event that no reply is received to a telephone call to the training office. Do everything possible to avoid unnecessary absence by making medical appointments outside class time unless it is an emergency. Avoid going on holiday during term time. Give prior notification to the Training office in the event of any foreseen authorized absence. The following rules are to be followed whilst you are at Firm Training. If you have any type of accident (however minor) please report it to the course tutor where he will record it in Firm Training accident book.
Equal Opportunities
You will meet a variety of other students from different backgrounds and different levels of ability. We are committed to ensuring that everybody is treated equally and fairly, regardless of age, sex, ethnic origins, background or disability. In line with our policy you must treat everybody with whom you come into contact with respect. Should you experience any discrimination or harassment then please come and talk to a member of Firm Training staff. Good discipline is essential to the smooth running of the course. If you are found guilty of misconduct i.e.: consistent poor timekeeping, attendance, homework etc, the following steps may be taken: You may not be submitted into the examination or be further supported by the college. Gross Misconduct will result in expulsion from the course. Firm Training will reserve the right to withhold any rights to appeal.
Examples of behavior which will give rise to expulsion for gross misconduct are:
  • Smoking in the training centre or forbidden places
  • Drugs
  • Alcohol
  • Theft
  • Verbal abuse towards the tutor, staff or other students at the training centre
  • Violation of Equal Opportunities policy
  • Physical abuse toward the tutor, students or any staff member
  • Destruction of property in training room or anywhere in the offices
  • Any Fraudulent signing of documents for eg. ROE registration forms or ROE tracking documents
  • Unlawful usage of other students contact information gained from illegitimate means eg; other students’ emails, presentations, etc.
  • In the event that you have any grievance relating to the training then please follow the steps under the complaints heading
  • Appendix 1
    Absences authorised in advance:
    Absences should only be authorised in advance when there is a good reason, such as the following:
  • An urgent need to look after a family member or another person for whom the student has caring responsibilities
  • A religious holiday
  • A visit to a practice either to attend an open day or for interview
  • A career related interview
  • A work experience placement which is an integral part of the course
  • Participating in a significant extra-curricular activity e.g. taking part in a regional or national event
  • Attendance at a probation meeting
  • Attendance at a funeral
  • Severe disruption to a student’s mode of transport (e.g. as a result of industrial action where there is no practical way of getting to the course)
  • A driving test
  • Approved study leave or examinations
  • Unplanned absences
    In deciding whether to approve authorised absence in relation to an unplanned absence, Lecturers/Tutors will be expected to take account of the following:
  • The inherent reasonableness of any case
  • The number of absences taken by any one individual
  • Repetitions of the same reason
  • Whether the reason is backed up with evidence
  • Where an absence could not be foreseen in advance, if the student does not tell Firm Training as soon as possible on the day in question that he/she will be missing classes, this will normally be treated as unauthorised absence other than in exceptional cases such as an emergency situation involving a family member.
    Sickness Absence
    Tutors/Lecturers will be expected to reject applications for authorised sickness absence in the following circumstances:
  • If they have reason to doubt the validity of the case
  • If an emerging pattern of non-attendance is identified
  • If a student has not reported his/her absence as required by Course regulations
  • Unacceptable reasons for absence
    The following reasons for absence would not generally be acceptable:
  • Holidays
  • Part-time employment
  • Leisure activities
  • Birthdays
  • Babysitting
  • Driving lessons
  • Firm Training may issue a general authorisation of absence in some circumstances – e.g. in the case of severe weather.

    Contact Firm Training
    020 8923 0266 (Main)
    020 8257 7956
    020 8257 5033


    Firm Training Limited
    1st Floor, 12b Bourne Court, Southend Road
    Woodford Green
    IG8 8HD

    Find out more about our higher level courses